Canceling a subscription
You may cancel through the Paddle customer portal. Unless the portal or applicable law states otherwise, cancellation stops future renewal and access continues until the end of the paid entitlement period.
Refund requests
Refund requests are reviewed individually based on payment status, service usage, duplicate charges, technical failure, and applicable consumer law. Substantial use of included credits may affect eligibility. Approval is not automatic.
Technical failures
A generation that fails before a usable result is delivered is normally handled by returning its reserved service credit. A returned service credit is not the same as a refund of the subscription payment.
Refunds and access
An approved full refund may end the related subscription entitlement and stop future annual monthly credit refreshes. Paddle may require additional information to process a refund or resolve a payment dispute.
Requesting help
Submit a request through the ClaudeLeads Help Center with the account email, transaction date, and a concise explanation. Never include card numbers, passwords, or authentication codes.